Privacy Policy - Neoapp

1. Introduction

This Privacy Policy describes how NEX-GEN NEO APPS PRIVATE LIMITED, operating under the name Nex-Gen Neo ("Nex-Gen Neo", "Company", "we", "us", or "our"), collects, uses, stores, protects, shares and deletes information in connection with Neoapp (the "App").

Neoapp is an Android mobile application intended for authorised client employees to perform site-level management information system (MIS) activities. Its functions may include recording attendance using the user's current location and submitting assigned MIS forms from authorised client sites.

This Privacy Policy applies specifically to Neoapp, Android package ID com.p9e.neoapp. The Google Play listing identifies the developer as Praveen Kumar Pusapati. Neoapp is provided and operated under Nex-Gen Neo / NEX-GEN NEO APPS PRIVATE LIMITED.

We respect the privacy of our users and are committed to handling personal information transparently, securely and responsibly.

2. Information We Collect

Neoapp may collect or process information reasonably necessary to provide its authorised workforce and site-level MIS functions. Depending on the features enabled for a particular client or user, this may include:

Name and profile information provided for the authorised user account.
Email address, telephone number, employee or user identifier, or similar contact and identification information, where applicable.
Account and authentication information required to provide authorised access to Neoapp.
Employer, client, project, worksite, designation, role or other organisational information relevant to the service.
Attendance records and current device location when a location-enabled attendance or site-verification feature is used and the user has granted the required permission.
MIS form data and other work-related information entered or submitted through Neoapp, including site reports, daily progress information, material requests or other assigned forms.
Files, photos or other attachments that a user chooses to upload or submit through an enabled Neoapp feature.
Device and technical information such as device type, operating system, application version, IP address, diagnostic information, crash information, and security or usage logs generated in connection with the service.
Information voluntarily submitted through support requests, enquiries or other communications with us.
Other information for which the user has provided permission or consent, or which is reasonably required to provide a disclosed Neoapp feature.

Neoapp does not necessarily collect every category listed above from every user. The information actually processed depends on the functions enabled for the user, the client configuration and the permissions granted on the device.

We do not intentionally collect personal information that is unnecessary for operating Neoapp or providing the relevant service.

3. How We Use Information

We may use information processed through Neoapp for purposes including:

Providing and operating Neoapp and its authorised workforce/MIS functionality.
Creating, provisioning and managing authorised user access where applicable.
Authenticating users and maintaining account and service security.
Recording or verifying attendance and associated site or location information when the relevant feature is used.
Receiving, processing, storing and making available MIS forms, reports, material requests and other authorised work submissions.
Providing information and submissions to the relevant authorised client, employer, project administrator or designated personnel as required for the intended business workflow.
Providing user support and responding to enquiries.
Maintaining, troubleshooting and improving Neoapp functionality, reliability and performance.
Diagnosing crashes, errors and technical problems.
Protecting Neoapp, users, clients and systems against fraud, abuse, unauthorised access and security threats.
Complying with applicable legal and regulatory requirements and enforcing our legal rights.

We will not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

4. App Permissions and Sensitive Information

Neoapp may request access to device functions or information only when reasonably necessary for an enabled feature. This may include location access for attendance or site verification, and file or photo access where a user chooses to upload an attachment.

Where such access is required:

Access will be requested only where necessary for the relevant Neoapp feature.
Android permission mechanisms will be used where applicable.
Users may accept or deny permissions through their device, although denying a permission may prevent the related feature from functioning.
Information obtained through sensitive permissions will be used only for the disclosed Neoapp functionality and permitted purposes.

Where Google Play policies or applicable law require a prominent disclosure or additional consent, we will provide such disclosure before collecting or accessing the relevant personal or sensitive user information.

5. Sharing of Information

We do not sell personal information.

We may share information only where reasonably necessary for the operation of Neoapp and the authorised business workflow, including with:

The relevant authorised client, employer, project owner, project administrator or designated personnel who require access to attendance records, MIS submissions or other work-related information entered through Neoapp.
Cloud hosting, infrastructure, database and data-storage service providers.
Authentication, identity, communication, analytics, crash-reporting or application-performance service providers where used.
Customer-support and technical service providers where necessary to resolve a user or service issue.
Professional advisers such as legal or accounting advisers where necessary.
Government authorities, regulators, courts or law-enforcement agencies where disclosure is required by applicable law.

Third-party service providers are provided access only to information reasonably necessary to perform their services and are expected to handle information appropriately and securely.

If Neoapp incorporates third-party software development kits or services, any data processed through those services will be handled in accordance with applicable agreements, this Privacy Policy, Neoapp disclosures and applicable Google Play requirements.

6. Data Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

Depending on the Neoapp service configuration, these measures may include:

Secure network communications.
Encryption of information in transit where appropriate.
Authentication and access controls.
Restricted access to systems and data.
Security monitoring and logging.
Software and infrastructure security practices.
Appropriate backup and recovery procedures.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide Neoapp and the service requested by the authorised user or client.
Maintain an active or administratively provisioned Neoapp user account, where applicable.
Fulfil legitimate operational or contractual requirements.
Maintain security and prevent fraud or abuse.
Resolve disputes.
Maintain records required by applicable law.
Comply with legal, accounting, tax or regulatory obligations.

When information is no longer reasonably necessary for these purposes, it will be deleted, anonymised or securely disposed of, subject to applicable legal retention requirements.

8. Account and Data Deletion

Users may request deletion of personal information associated with Neoapp by contacting info@nexgenneo.com. Because Neoapp is intended for authorised client employees, some account and work records may also be administered by the relevant client or employer.

If Neoapp allows a user to create an account directly, we will provide the account-deletion mechanism required by applicable Google Play policy. If access is provisioned by an employer or client administrator, users may also need to contact that administrator regarding account closure or deletion of organisation-controlled records.

Upon a valid deletion request, we will delete or de-identify personal information under our control, except information that we are required or permitted to retain for legitimate purposes such as:

Compliance with legal or regulatory obligations.
Fraud prevention and security.
Financial or accounting record requirements.
Establishment, exercise or defence of legal claims.

Any information retained for these purposes will remain protected and will not be used for unrelated purposes.

Where Google Play policy requires an external account-deletion resource for Neoapp, the applicable deletion URL and instructions will be made available through the Google Play listing and/or the App.

9. User Rights and Choices

Subject to applicable law, users may have rights concerning their personal information, including the right to:

Request access to their personal information.
Request correction of inaccurate information.
Request deletion of their information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing.
Request information regarding how their data is handled.

Requests concerning Neoapp may be submitted to info@nexgenneo.com. We may need to verify the identity and authority of a requester before processing certain privacy or data-related requests.

10. Children's Privacy

Neoapp is an enterprise/workforce application intended for authorised client employees and is not directed to children.

We do not knowingly collect personal information from children through Neoapp. If we become aware that such information has been collected in circumstances where it should not have been, we will take reasonable steps to delete it.

11. Cookies and Website Technologies

Our website and any web-based support resources associated with Neoapp may use cookies or similar technologies for purposes such as maintaining functionality, improving performance, analysing traffic and protecting services.

Users may control cookies through their browser settings where applicable.

Neoapp may use application storage, device identifiers or similar technologies only as permitted by applicable law and Google Play policies and as necessary for its disclosed functionality.

12. Third-Party Links and Services

Neoapp or related support resources may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties. Users should review the applicable privacy policies of third-party services before providing personal information to them.

13. International Processing

Where necessary to provide Neoapp and related services, information may be processed or stored using service providers located in jurisdictions other than the user's location.

Where applicable, we take reasonable measures to ensure that such processing is conducted in accordance with applicable data-protection requirements.

14. Legal Compliance

We process information in accordance with applicable laws and regulations.

Depending on the relevant jurisdiction and circumstances, processing may be based on:

User consent.
Performance of a contract or provision of a requested service.
Compliance with legal obligations.
Legitimate business interests.
Protection of users, systems or legal rights.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Neoapp, related services, legal requirements or data-handling practices.

When changes are made, the "Last Updated" date at the top of this Privacy Policy will be revised.

Material changes may also be communicated through Neoapp or other appropriate means where required.

Users are encouraged to review this Privacy Policy periodically.

16. Contact Us

For privacy questions, concerns, complaints, access requests or data-deletion requests relating to Neoapp, please contact:

NEX-GEN NEO APPS PRIVATE LIMITED Google Play Developer: Praveen Kumar Pusapati

App: Neoapp

Android Package ID: com.p9e.neoapp

Brand: Nex-Gen Neo / NEX-GEN NEO

2nd Floor, Ashoka Pride Complex

Ashoka Pillar Junction

3rd Cross Road, 1st Block

Jayanagar

Bengaluru, Karnataka 560011

India

Email: info@nexgenneo.com

Phone: 080 2671 8888

Website: https://www.nexgenneo.com

NEX-GEN NEO APPS PRIVATE LIMITED is responsible for the privacy practices described in this Privacy Policy for Neoapp and related services provided under Nex-Gen Neo. The Google Play listing for Neoapp identifies the developer as Praveen Kumar Pusapati.